Eleco Electrical & Data Privacy Policy

Last updated: 31/03/25

 

 

Eleco Electrical & Data Pty Ltd (referred to in this policy as “Eleco,” “We,” “Our,” or “Us”) is committed to protecting your Personal Information. This Privacy Policy explains how We collect, use, and share information and outlines the security measures We have in place to protect that information. This policy covers all Personal Information you provide to Us as Our customer.

1. General

1.1. “Personal Information” referred to in this policy means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include name, address, phone number, email address, and workplace details. Personal Information may also include information regarding your service preferences.

1.2. Eleco has developed and implemented this Privacy Policy in accordance with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3. We are committed to safeguarding your privacy. Unless given consent to do otherwise, We will only collect and use Personal Information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Eleco

  • Contact Information: Includes name, role in your business, email address, phone number, and business address.
  • Service Details: Includes details regarding electrical or data services requested, installation information, or maintenance history.
  • Correspondence Information: Includes communication via email, phone, or written requests related to Our services.
  • Payment Information: When you make payments for Our services, We use a third-party payment provider to collect and store this data securely.

2.2 Information We Collect When Customers Use Our Services

  • Technical Information: Includes IP address, device details, and how you interact with Our website.
  • Site Visit Information: When Our electricians visit your premises, We may collect details regarding job site requirements, safety considerations, and service preferences.
  • Cookies: Our website may use cookies to enhance user experience and analyze website performance.

3. How We Use Your Personal Information

We will only use your Personal Information in the following ways:

  • To provide, maintain, and improve Our electrical and data services;
  • To communicate with you about job quotes, service updates, or inquiries;
  • To verify your identity;
  • To manage billing and payments for Our services;
  • To send you technical, administrative, or legal notices related to Our services;
  • To comply with Australian laws and regulations;
  • For internal business processes, such as record-keeping, staff training, and service improvement.

4. Sensitive Information

We do not generally collect Sensitive Information (such as health or biometric data). If We do, We will only collect it with your consent and for the purpose specified at the time of collection.

5. Children

We do not knowingly collect Personal Information from individuals under the age of 18 without parental consent.

6. Disclosure of Personal Information

We may disclose Personal Information to:

  • Service providers who assist in delivering Our electrical and data services;
  • Third-party payment processors for handling financial transactions securely;
  • Regulatory authorities if required under Australian law;
  • Third parties in the event of a business sale, transfer, or merger.

We require all third parties to handle your information securely and in accordance with the law.

7. Data Security

We take reasonable steps to protect your Personal Information from misuse, loss, unauthorized access, modification, or disclosure. Security measures include:

  • Restricted access to Personal Information;
  • Secure storage of service records;
  • Encrypted payment processing.

8. Your Rights

8.1 Accessing Your Information
You have the right to request access to the Personal Information We hold about you. Requests can be made by contacting Us using the details below.

8.2 Updating or Deleting Your Information
If you wish to update, correct, or delete your Personal Information, you may contact Us. Please allow up to 30 days for processing.

9. Contact Details

If you have any questions about this Privacy Policy, or any concerns regarding your Personal Information, please contact Our privacy officer:

Eleco Electrical & Data Pty Ltd
Unit 51/7 Dalton Rd, Thomastown VIC 3074
Phone: (03) 9969 7373
Email: admin@73s.a07.myftpupload.com

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on Our website, and We encourage you to review it regularly.

By using Our services, you agree to the terms outlined in this Privacy Policy.